Terms of Service

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have obtained the necessary consent to use this website.
You agree to use our website only for lawful purposes and in accordance with these Terms.

2. Products & Availability

We strive to ensure that all product descriptions, images, and pricing are accurate.

However, we cannot guarantee that:

Product colors will appear exactly the same on every screen.
Product images perfectly represent every detail of the actual item.
All products will always remain available.

We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

3. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.
Prices may change without prior notice.
If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.

4. Orders

Once an order has been placed, you will receive an order confirmation email.
Acceptance of an order does not guarantee shipment. We reserve the right to refuse or cancel any order in situations including, but not limited to:

Suspected fraud
Pricing errors
Product unavailability
Payment authorization failure
Violation of these Terms

If payment has already been received, any canceled order will be refunded.

5. Payment

We accept secure payments through trusted payment providers, including but not limited to:

PayPal
Stripe
Credit and Debit Cards

Payment information is processed securely by our payment providers.
NIANLAI does not store your complete payment card information.

6. Shipping

Orders are shipped from Shenzhen, Guangdong, China.
Estimated delivery times are provided for reference only and are not guaranteed.

Shipping delays may occur due to:

Customs inspections
Weather conditions
Transportation disruptions
Public holidays
Other circumstances beyond our reasonable control

Please refer to our Shipping Policy for detailed shipping information.

7. Returns & Refunds

Returns and refunds are governed by our Refund & Return Policy.
Please review that policy before making a purchase.

8. Product Information

We make every reasonable effort to present accurate product information.

Please note:

Colors may vary slightly due to monitor settings and lighting.
Measurements may vary slightly because of manual measurement.
Natural linen fabrics may contain slight texture variations, which are part of the material's natural characteristics and are not considered defects.

If you have questions about sizing or fabric before purchasing, please contact us.

9. Intellectual Property

All content on this website, including but not limited to:

Product photographs
Images
Logos
Graphics
Text
Icons
Videos
Designs
Website layout

is the property of NIANLAI or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

10. User Conduct

When using our website, you agree not to:

Violate any applicable laws or regulations.
Attempt to interfere with the operation or security of the website.
Upload malicious software or harmful code.
Submit false or misleading information.
Use automated systems to scrape or collect website content.
Infringe upon the intellectual property rights of others.

We reserve the right to restrict or terminate access for users who violate these Terms.

11. Third-Party Services

Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices, products, or services provided by third parties.
Your interactions with third-party websites are governed by their own terms and policies.

12. Disclaimer

Our website, products, and services are provided on an "as is" and "as available" basis.
While we make every effort to ensure accuracy and uninterrupted service, we do not guarantee that:

The website will always be available.
The website will be free of errors.
Information will always be complete or up to date.

Use of this website is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by applicable law, NIANLAI shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Your use of the website;
Your inability to access the website;
Delayed shipments caused by third parties;
Loss of profits, revenue, or data;
Any events beyond our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Force Majeure

NIANLAI shall not be held responsible for delays or failure to perform resulting from events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Pandemics
Government actions
Customs inspections
Transportation disruptions
Labor disputes
Internet or communication failures

15. Privacy

Your use of this website is also governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Any changes will become effective immediately after they are published on this page.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing the operation of NIANLAI, without regard to conflict of law principles.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: service@nianlai.shop
Business Location: Shenzhen, Guangdong, China

We aim to respond to customer inquiries within 1–2 business days.